Body Solve Service Terms and Conditions

Cancellation Policy

Emma understands that life can get busy and strongly believes that your time is valuable, as is hers. Your therapy times are reserved exclusively for you. Emma values your business, and whilst she tries to be as flexible to your needs as possible, out of consideration, she kindly asks that you respect the scheduling policies that apply, as per the following:

Cancellation Policy – (including short notice re-schedule’s and no shows)

Should you need to cancel or re-schedule your appointment, it would be appreciated if you could notify Emma at least 24 hours in advance.

Cancellations or re-schedule’s with less than 12 hours notice may incur a cancellation fee of $25. Clients who miss their appointment without giving any prior notification (no show) may be charged in full for the scheduled service. Body Solve is a small Owner Operated business, when you miss an appointment, not only does Emma lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Short notice could prevent Emma from being able to contact and accommodate wait-listed clients. Emma understand that unexpected things happen sometimes, and the more notice you provide, the more likely she will be able to fill your missed appointment.

Please note: Repeat offenders who cancel at short notice, or simply don’t show up to their appointment may be required to pay in advance for future bookings.

Please speak directly to the Emma if you have incurred a fee and feel it is unjust for any reason.

Late Arrival Policy

All treatment sessions have a specific time scheduled. If you arrive late, Emma may still be able to accommodate a full appointment, where her schedule will allow. However, this will be at Emma’s discretion and only with proper, advanced notification of your late arrival. If there is another appointment following, she may not be able to offer an extension of your appointment and may only be able to see you for the time remaining. In this case, Emma retains the right to charge the full treatment fee.

No Show Policy

At Body Solve, Emma understands that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, work commitments or children’s illnesses are just a few reasons why you might need to cancel a massage appointment. We ask that you call, or text where possible, if you are unable to keep your appointment. Clients who miss their appointment without giving any prior notification may be charged in full for the booked service.

 

In our commitment to provide a unique and outstanding experience for all of our valued clients we have adopted the following Policies:

 

Privacy Policy

Your privacy is very important to us. Body Solve is committed to protecting the privacy of its clients. The following outlines our policy regarding this:

  • Personal information is treated as confidential and is used only for the purpose for which it was collected
  • All client visits and conditions are treated as confidential. As such, your visit will not be discussed with any third party without your express permission
  • Information kept on file will not be shared with or released to a third party without the express consent of the client, except where required to do so by law
  • Manual records are kept in a locked filing cabinet, and electronic records are held in a password protected program
  • You have a right to access your personal information, subject to exceptions allowable by law. Should you choose to do so, any information held about you on file will be presented to you upon receipt of a written request.

Refund Policy

A refund may be granted upon request, at the discretion of the owner, after discussion and consideration of said request. If you would like a refund because you are dissatisfied with the treatment being performed, you should inform the therapist within 15minutes of the start of the treatment that you do not wish to continue, whereby the therapist will cease the treatment immediately and you are free to leave without being charged.

Hygiene Policy

All linen is removed for laundering following each treatment and the table is sanitised and set with fresh clean linen for every client. All hard surfaces are sanitised, with special focus on shared touch points. Oil and balm containers and any equipment used are sanitised after each use. Special care is taken to avoid cross contamination of balms by using clean implements instead of fingers to scoop out substances.
Where myofascial cupping is performed, all cups will be cleaned between each client.

Where dry needling is performed, all needles are single use, disposable needles.

Draping Policy

For the purposes of client comfort and dignity you will be kept well covered at all times. Only areas being treated will be exposed, these will be re-covered when the therapist moves onto another area.

Gift Voucher Terms & Conditions

(By purchasing or redeeming a Gift Voucher you accept these Terms & Conditions)

  • For online bookings please write that you are using a voucher in the notes section
  • A valid gift voucher must be presented at the time of your appointment
  • Gift vouchers are valid for 3 years from purchase date (Expiry date noted on voucher)
  • Gift vouchers are not refundable or redeemable for cash
  • Private Health Rebates cannot be claimed on services provided, when using a voucher
  • Vouchers can be used for any service listed to the value noted on the voucher
  • Vouchers can be redeemed for a service upgrade on a longer treatment by paying the difference in value of the treatments
  • The voucher must be used by the recipient named on voucher
  • The voucher can be transferred to another person only with the express permission from the original purchaser of the voucher, or the named recipient of the voucher